It Takes A Village…

Earlier this week, November 6-7, 2017, attended the 1st ASQ European Quality Conference (#AEQC2017) in Berlin, Germany. Theme: Sustaining a Culture of Excellence in a World of Disruption, Innovation, and Change! berlinI have been so excited for the event, ever since it was announced. Not just because my proposal was accepted for presentation, but because the event would provide the opportunity to interact with Europe-based Quality Practitioners.

Professionally, event is coming at a very pivotal point for me: post-sabbatical and deciding what industry to contribute to & participate in! Given the shifting tides of the Quality arena (Quality 1.0, 2.0, 3.0, 4.0) and questioning my role in the shifts e.g. being considered temporary head count (hired to address pain-point then cut at the next reshuffle), the  relevance & value of Quality in the overall scheme of organizations, the impact of future-tides i.e. Big Data, AI, Data Science, etc. It is with this state of mind that I attended the Berlin event with an open mind and neutral expectations…

The saying, “it takes a village to raise a child” is appropo to me and this event 🙂 I was privileged to meet some very inspirational, giving, sharing human beings. Sometimes you have no idea how people you come across impact you and your next steps. Or how similar life experiences turns strangers into friends. Or how supportive people can be at a time when you are at the crossroads! Lifelong friendships were made this week and I am looking forward to how our interactions pan out…

#AEQC highlights:

Day 1 keynote Greg Watson: very thought provoking session challenging the Quality

#AEQC2017 Greg Watson

#AEQC2017 Greg Watson

status quo 🙂 For instance, the current state of customer requirements is equivalent to wish, hope, prayer, hallucination! “Is it appropriate to characterize Quality as a science?” “Rethink Quality today: Do we treat Quality as an evolving science or a static system of beliefs?” ” “Different ways to evaluate data (Perl, R, statistics – not about math, it is about your mind!” “Need to reflect to make improvement!”

 

 

Day 2 keynote was Bharat Wakhlu @dilleye : his speech really resonated with my post-sabbatical state of mind – affirming, supportive, reflective, thought provoking! His content was inline with my thought processes, assumptions, inspirations, expectations. Takeaway points: Meta competencies are required – 1) Awareness meaning totally present & fully conscious; 2) Self Mastery meaning you are a work in progress refining & improving, what worked yesterday is useless today, reflect, learn, strive!

#AEQC2017 @dilleye wakhlu

#AEQC2017 @dilleye wakhlu

Quality of the future calls for these:
1 – Pursuit of self mastery (365 24/7 every moment learning process)
2 – Comfort in Ambiguity ( emotionally stable during crisis, open to experimentation, anchor for stability)
3 – Alignment of Enterprise (complex adaptive systems, divergent thinking)
4 – Decisiveness
5 – Collaboration & Cultural Sensitivity (learn, open, alert, not biased)
6 – Entrepreneurial & Networked
7 – Listening to Stakeholders
8 – Attracting & Engaging Talent (seek, nurture & engage with talent; encourage diversity)

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Job Searching… eck!!!

The past few months have been consumed by the search for a Quality Practitioner role. My toolkit lends itself to undertaking robust-holistic roles involving training, mentoring, coaching, advocating for stakeholders, creating a Quality-oriented culture, developing organizational relationships which form the cornerstone to the aforementioned.

Search process has involved creating what seems to be a gazillion passwords, countless online applications, reaching out to recruiters/network/friends/family/job boards, incredible number of re-writes/edits/changes to my CV and cover letter, many highs and many lows as the process seems to drag oh so very long!

As a Quality Practitioner, I am left to wonder about the various external & internal talent acquisition processes involved. Some applications receive result in acknowledgement, status update (rare occurrence) and I’ve been privileged to receive electronic & in-person interviews.

All in all, one is hard pressed not to be demoralized by the process of job searching. On this journey, I have had the great fortune to meet other folks in the same situation – we have formed a support group (opportunity to connect with other humans, get out of the house, provide accountability, support to keep moving forward, venting sessions LOL etc.). Also. needing to make use of time and toolkit has led to community volunteering opportunities that are so inspiring & gratifying to be a part of!

Indeed gems do materialize from the experience :)! I have been able to use supplemental questions that accompany applications to develop several conference presentation content. My responses are spot on, why waste them in the nebulous unresponsive world of the job application process. Turn a 5 ingredient meal into a gourmet dinner!!! Sample below…

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Organizational Growth and Change Manager role

What made you apply to this role?: The robust description of the job requirements. This opportunity would provide the use of all aspects of my comprehensive toolkit & skillsets. Quality Improvement Toolkit: DMAIC DMADV VSM KAIZEN | Voice of Customer Advocate | Change Management | Project-Program-Portfolio Management | Group Facilitation – Conflict Resolution | Stakeholder Management | Strategic Planning & Deployment | Business Process Management | Management Consultant

What do you see as the biggest hurdles and opportunities facing companies and their marketing / demand gen organizations in the coming years?: Lack of agility (weighed down in archaic systems, processes); Lack of proper strategy (short & long term); Ever dwindling resources

What will enable marketing leaders to believe in and buy organizational transformation services, and what will prevent them?
Believe: rapid rates of M&A, high employee turnover; inability to retain employees, market share, shareholders; impact to P&L; organization irrelevance in their arena. Prevent: continued misguided (arrogant) belief in organization’s relevance.

What are you most curious about, at or outside work?: The IoT. As we speak the Internet of Things is changing the way we live – collaborate, socialize, work, learn, etc. I belong to several meetup groups whose members comprise Big Data, Machine Learning, AI, Data Science, Coders, Data Miners, Administrators, Hackers, Disruptors, Innovators. More than anything this “phenomenon” will have more lasting impact on our world than we are currently able to predict or control!

What would you do differently in your career if you could go back in time?: Practice better self-care! This would have provided the opportunity to read organization signals better e.g. leadership buy-in to change thereby enabling metered execution of change initiatives (avoiding burn out).