Another opportunity to stretch Toolkit!

picToday I received notification that workshop abstract submitted for the MUSC  (Medical University of South Carolina) 2017 Lean Six Sigma Healthcare Symposium was accepted by the Symposium Abstract Review Committee!

Abstract“Interactive Spaghetti Diagram (QI Starts with Awareness)” – an educational workshop (interactive audience participation).

To think that a few weeks ago I almost deleted the call-to-action email as spam!!!

For the past year, my responses to the “calls to action” seeking proposals for conferences and events, have provided invaluable opportunities for me to learn, share, contribute and be challenged.

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Brief: Spaghetti Diagram is a Lean tool that showcases the flow of materials, information and people through a process. It helps to identify waste in movement, transportation, motion and waiting. Tool is typically used in the Define, Measure, Analyze phase of the DMAIC process.

This Workshop is an engaging, innovative, interactive way of using a visual management tool to demonstrate the NEED for AWARENESS when it comes to Quality-Process Improvement.

Awareness sets the stage for Mindfulness which leads to better team dynamics (reduced conflicts = faster more effective & sustained solutions).

15 minutes: A generic floor map is provided | Volunteers from the audience (5x) |Assigned numbers, colored markers & instructions | Flow is generated on the floor map.

15 minutes: Discussion based on the activities from above (audience participation).

15 minutes: Q&A

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Notification: Speaker 1st ASQ European Conference

Received notification today. Proposal submission to the 1st ASQ European Conference was accepted.

Topic: “Achieving Effective Communication in the Age of Social Media!”

SM-Icons

Focus Area: Leadership & Management

What Level of Expertise Does your Session Target? : Basic

Who is your Target Audience? :  Managers of Quality Systems

Learning Objectives:
– List the 4 segments targeted for effective communication.
– Describe the various types of communication channels.
– Describe and use Quality Tools that aide in achieving effective communication.

Description:
Communication is a means of connecting people or places. It is an imperative, crucial, critical (important does not quite cover it) component to any endeavor, interaction, relationship, undertaking, initiative. Communication MUST be agile in nature, even if organizational improvement activities are sluggish. All channels within & outside of an organization must be “catered to” (traditional / electronic).
Gone are the days when control over information was the domain of the communications departments! Social Media is King whether we like it or not. Information real or otherwise can circumnavigate the world in a few clicks resulting in loss of reputation, impact to bottom-line, loss of customers, incredible promotion of goods & services or condemnation of same. Agility is key i.e. responsive, in front of issues (not “head in sand”), proactive. Therefore, Communicating Effectively to Customers, Stakeholders, Management, Executive Leadership (segments) is crucial.
Session will define these segments, how they relate & impact Quality Management and the Quality Tools that aide in achieving, providing (catering to) effective Communication!

– PURPOSE OF SESSION –
– Session will define crucial segments, how they relate & impact Quality Management;
– The various channels for effective communication;
– The appropriate Quality Tools that aide in achieving, providing (catering to) effective Communication.

– SUMMARY OF SESSION –
– INTRODUCTION –
Definition of Communication: “Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In general, communication is a means of connecting people or places. In business, it is a key function of management–an organization cannot operate without communication between levels, departments and employees.” (www.businessdictionary.com)

(1)
Communicating Effectively to these segments: Customers, Stakeholders, Management, Executive Leadership

1. Customers
– Who?
– Relation to QM?
– Impact on QM

2. Stakeholders
– Who?
– Relation to QM?
– Impact on QM

3. Management
– Who?
– Relation to QM?
– Impact on QM

4. Executive Leadership (the buck stops here (allocate/approve budgets, resources, set Culture, etc.)
– Who?
– Relation to QM
– Impact on QM

(2)
– Channels of Effective Communication – * Define the channels (what, examples, how used)
All channels within and outside of the organization must be “catered to”. Channels (traditional / electronic):
Traditional:
a. In-person
b. Telephone
c. Mail (letters)

Electronic:
a. Email
b. Web (Chat/IM)
c. Social Media/Networks: Facebook, Twitter, Discussion Boards

(3)
With the above in mind, how can one get a grip on communicating effectively? Quality Practitioners have several tools at their disposal that can be used to address communication needs/requirements. Every initiative would benefit from their use:

a. Communication Plan= matrix of Target Audience, Message, Delivery Type, Frequency (Cadence), Owner (Responsible), Objectives, Notes

b. Stakeholder Analysis= identification of individuals/groups to affect or be affected by an action – sorting according to impact on and of the action.

c. Voice of Customer via Quality Function Deployment= defining customer needs or requirements and translating them into specific plans to produce products to meet those needs.

d. Project Management Dashboards= central, real time, display of organization/operations/projects performance.

* Elaborate on the above with: what the tool is, purpose, benefits/why, how it aides in Communication, sample (image)

– CONCLUSION –
Agility is key i.e. stay in front of issues (not “head in sand”), being proactive and acknowledge outreach. The proper use of the appropriate Quality Tools will go a long way to ensure that effective communication is given to all the relevant segments!

– AUDIENCE PARTICIPATION / INTERACTIVE –
Invite attendees to share how they are addressing the Communication component with: Customers, Stakeholders, Management, Executive Leadership

– Q & A –

 

After Water

This post got me thinking about the value of exercising Quality Thinking in all undertakings. If a situation is allowed to fester (unchecked, no intervention, no counter measures, minimal to no risk assessment, etc.), the results can be dire, irreversible, catastrophic, costly, high impact, etc.

A lot of invaluable lessons can be learned from this post…

#CHANGE #ENVIRONMENTALCHANGE #DROUGHT

Longreads

Susie Cagle | Longreads | June 2015 | 21 minutes (5,160 words)

The sun was going down in East Porterville, California, diffusing gold through a thick and creamy fog, as Donna Johnson pulled into the parking lot in front of the Family Dollar.

porterville-2-donna-truck_1200

Since the valley started running dry, this has become Johnson’s favorite store. The responsibilities were getting overwhelming for the 70-year-old: doctors visits and scans for a shoulder she injured while lifting too-heavy cases of water; a trip to the mechanic to fix the truck door busted by an overeager film crew; a stop at the bank to deposit another generous check that’s still not enough to cover the costs of everything she gives away; a million other small tasks and expenses. But at the Family Dollar she was singularly focused, in her element.

View original post 5,065 more words

Effects of Life Events…!

Grass & Blue Skies (Tacoma,WA) ©Modinat2015
Grass & Blue Skies (Tacoma,WA) ©Modinat2015

Been a chore maintaining the electronic version of this journal!

It has been a lot easier and handier to marshal & journal my thoughts the old fashioned way – via pen and paper :). In my angst of realizing that the past 2 years haven’t been involved with aforementioned pursuits, I forgot that a contributing factor to the disruption of my routine, is that I have been in the midst of 2 simultaneous life events.

  1. Moving across the country with 2 cats to a new unknown environment. To,
  2. Start a new job in a new arena/sector.

It is no wonder that the same cadence utilized for my professional and creative pursuits was disrupted/interrupted.

Easy to get lost in trying to re-establish a new cadence to my various activities, as a result,  lose sight of accomplishments that have occurred. Achieved ASQ Six Sigma Black belt level certification in October 2013. The activities and preparations that preceded this major professional accomplishment are all a blur now looking back :). It is a wonder I kept my wits about me to get this done!!!

The effects of these life events on the rest of everything else were underestimated and unexpected :). Good grounding and learning experiences however. Personal exposure to change enables me to have a more sensitive approach during change management initiatives. Realization that contributing factors to change can sometimes be not as apparent, visible (in fact be underlying and not as easily accessible to help switch the change dial). Time and due diligence, using emotional intelligence especially where people are involved would help to uncover and resolve any inhibiting factors to change!

Lessons Learned Abound…

Been on a year long hiatus from journaling. I’ve missed making my thoughts visible – so much in the mind one can’t easily convey thoughts, revelations, aspirations, lessons, etc. Thoughts and words juggling for release from a mind cluttered with thoughts and words. This blog will be the continuation of my Project Management Journal. The focus here would be on Quality Management moments. Precious “lessons learneds” realized through the consulting, facilitation, project leading, team mentoring, team coaching moments. It feels great to be back in the “flow” again – pray it isn’t lost again 🙂

Quality Management word associations.

Quality Management word associations.

I have been contemplating, cogitating, pondering, musing about this topic for quite some time. How to prevent passion, zeal, the relentless pursuit for excellence from turning into the squeaky wheel that must be silenced/marginalized/uninvited/eliminated?

The brave world of the Quality Practitioner :)…