Post ASQ ITEA Preliminary Judging Experience…

About the award: ASQ’s International Team Excellence Award is the world’s premier team recognition program—awarding achievements in improved performance in businesses
of all sizes.

 

Day 1 On-Site ITEA Criteria training:

We were split up into 4 teams – each team had a mix of new and experienced judges (my team had 7 people). Site Judge (Head Trainer) reviewed the agenda for the 2 days. There was a quiz to determine knowledge of the ITEA Criteria. The feeling of signing up for such a daunting-highly responsible task persisted for the 1st half of the day. There is no way I would be able to do this! I didn’t have a comprehensive insight into what an ITEA Judge would be doing (despite all the copious amount of material the Pre-Work section had entailed). I couldn’t let down the Teams that had submitted their presentations for review & scoring!
Experienced team members were very reassuring, supportive, empathic and instructive in clarifying the ITEA Criteria. By the end of Day 1, I was feeling more confident about my ability to apply the Criteria.
Looking forward to Day 2 when the scoring of actual presentations would begin…

Day 2 Preliminary Judging:

Our team had 2 presentations to score. Teamwork & Communication skills came into play. Ability to work successfully together – open mind, listening to each other, being respectful, speaking up to clarify position, ability to collaborate & arrive at consensus, sharing the load (dividing up Feedback content amongst the team). Time management was also used to ensure that we scored and arrived at the Feedback phase for each presentation, before we left for the day.

My takeaway from the experience:

Renewed confidence in my ability to undertake new & challenging opportunities (doing something completely foreign that I didn’t have any previous reference). Learned and came to appreciate, immersing myself into uncertain, uncomfortable, apprehensive situations (periodically) is a great way to sharpen-test-expand my Toolkit (jolt to a complacent mindset!).
As with any ASQ related activity, this was an invaluable opportunity to meet, collaborate, learn and share with other Quality Practitioners 🙂 – PRICELESS!

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ASQ ITEA Judge…?

Today I am seriously pondering a call to action email received from my ASQ Raleigh Section:

“ASQ is seeking qualified judges for the International Team Excellence Award (ITEA)

About the award: ASQ’s International Team Excellence Award is the world’s premier team recognition program—awarding achievements in improved performance in businesses
of all sizes.

So I or shouldn’t I? Would I be able to do it? Do I have what it takes? I have been thinking about this for over a week. Today is the deadline for submission, so I have to do something – yes/no!

A Lesson for Trainers…!

I was attending a jewelry making class today and the instructor made an interesting comment in response to an anxious question from one of the students. The scenario:

Student: sheepishly asked a clarifying question and apologized for making the instructor repeat a section of instruction.

Instructor: responded reassuringly that people take-in information differently. There are people who are ready for instructions when they are about to perform the instruction. There are people who are able to absorb instruction when given and apply it to what is being learned when they need to perform the instruction.’

3 things came to mind:

  1. I have a fantastic instructor!!! 🙂
  2. Trainees absorb information differently. It is up to me as the trainer to:
  • provide information,
  • clarify and answer any questions,
  • pay attention to ensure that all trainees are brought along during training,
  • provide training content in multiple modes that suits the various learning styles of trainees (Visual, Tactile, Verbal).
  1. Ah-Ha moment for me with regards to Quality conducting training. Trainees may ask questions about content covered during training – my response should not be that the information was already covered. It is to realize that the knowledge is now beginning to resonate and trainees will reach out for assistance or seek clarity about information they should already know and/or using. The above scenario is a great reminder to bear in mind when trainees do not seem to be using the training they have undertaken. It might be that the new knowledge is not needed yet.