Selling Lean and Six Sigma (Securing Buy-In) — title of proposal submission

2017 Call for Proposals: Leading the Culture of Excellence Through Lean and Six Sigma

2017 Lean and Six Sigma Conference | Feb 27-28, 2017 | Phoenix, AZ

So I crafted the response below for the Lessons Learned session. Content is based on my experiences over the years as it relates to achieving organizational excellence. it was like a purge LOL (Quality Practitioners can understand what that is like). An opportunity to reflect, relate, ponder, evaluate, grow, laugh, cry, rejoice!

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” Quality Practitioners spend a lot of time within their organizations, seeking BUY-IN for the adoption, implementation and utilization of Lean & Six Sigma methodology. Despite well publicized, validated and proven benefits from Lean and Six Sigma methods, BUY-IN for adoption-utilization of Lean and Six Sigma is still elusive! Organizations of all types are still struggling to achieve missions, visions, goals, and objectives. Achieving organizational and operational excellence is dependent on taking a thoughtful, mindful approach to how organizations operate. Lean and Six Sigma methods provide this approach. As such, it is CRUCIAL for BUY-IN to exist as it forms the foundation for the use of Lean and Six Sigma.
Session will provide valuable insights, lessons learned, cautions and examples on how to secure and maintain BUY-IN within organizations. Takeaways will include:
– How to build/establish organizational relationships.
– How to demystify Lean and Six Sigma!
– How to get on the “invited” list
– Crucial component: Leadership and BUY-IN.
– How to sustain BUY-IN.
Audience participation is encouraged (share your experiences).”

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Here goes – push send and see if my proposal is accepted…

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Working Our Way Out of a Job…!

During a team meeting some years ago, a teammate made this statement “We are working our way out of a job!”. I was at the beginning of my Quality journey so this statement was especially jarring! The teammate had 30 years of Six Sigma experience to back up this claim. My reaction of course was horror – how can this be, Quality is inherent in everything, how can the Quality professional be disposable (LOL – I can now laugh at my reaction).

Fast forward to now… Reflecting on that jarringly significant moment this is how the statement has evolved for me:

  • In my freshman Quality frame of mind, this statement meant making myself indispensable to my clients – showing how valuable I can be to their organizations.
  • In my junior-senior Quality phase, statement meant that it is okay to move on to other opportunities to collaborate.

Hopefully I have:

  • Been successful in sharing, learning, collaborating, participating with my clients in the various initiatives geared towards excellence and achieving organization goals & objectives.
  • Brought value by relieving pain-points, resolving conflicts, streamlining processes, improving the bottom line, embedded the practice of using data-based decision making, improved the customer experience.

Overall, my contributions might evolve to a more strategic advisory resource not so much in the thick of it because like raising nurturing caring of a wee-one, our teams have become self-facilitating. Brings to mind a line from the Nanny McPhee movie, “When you don’t want me you need me, when you want me you don’t need me!”. Project leading & ownership has been transferred back to the organization. Evolution could even involve relocating elsewhere so that the journey of ‘Teach a man to fish’ vs. ‘Give a man a Fish’ can begin anew :).

 

Year End Reflection: 2015!

The Underestimated Impact of Perception Vs Reality!

Fast forward 3 years – rose colored glasses jettisoned lol. Growth (self realization) & Lessons Learned abound…

  • Truly appreciate the impact, effect, influence of team dynamics (positive & negatives types).
  • Leadership: an organization’s success is determined – influenced – dictated by the constraints of its leadership!
  • True North aka Hidden Agendas or Uncommunicated Motives: is there a way for me to realize & confirm if these are in existence? If yes, how can I realize these sooner than later lol? Once realized, how to handle – straight on, organization maneuvering (ignoring is not an option). Once handled, what kind of impact would result?
  • The meaning of white (various colored) elephants in the room! It is Vital & Crucial to develop meaningful relationships within organizations. From these, trust develops. Leads to creating “safe zones” where the underlying reasons for conflict, fear & resistance can be identified – revealed – resolved, so that forward momentum can be maintained in the drive to accomplish organization goals and objectives. Ah-Ha moment: Confidence to keep being myself (there is nothing wrong with my care and nurture mindset!).
  • Change is Hard: feeling change 1st hand has proven to be an eye opening experience! This lesson will influence how I undertake facilitation, change management, relationship development activities. It is easy to forget about how people react to change in the drive to make change happen! The successes to be realized from change can be “blinding” to the point that I forget/overlook/not realize that people react to change differently. Proper care must be taken to ensure that teams are carefully prepped for change (process cannot be fast tracked or “short-cutted”). Undue care of people can result in lasting negative impacts to the successes that reside on the other side of change :).

Bring on 2016…