#WCQI17 – Time for Replenishment!

The 2017 American Society for Quality (ASQ) World Conference on Quality and Improvement took place this week (April 29 – May 3).

#wcqi17

This is an annual opportunity for me to replenish the “Quality Kool-Aid”! This event singularly resets and re-calibrates my mindset, toolkit, outlook and joy for all things Quality.

Something new this year, I signed up to be a Site Committee Volunteer. Duties entailed 8 hours of work to include session room monitor (attendee & speaker assistance), manning an information desk. Options were given to select the sessions we were interested in. I opted for sessions selection as well as being placed where ever assistance was needed.
Back-end view provided an invaluable opportunity to glimpse the immense amount of work & resources that go into the planning & execution of a world conference. ASQ being ASQ means that top-notch effort was exercised. For instance, volunteers vetted via online customer service training & quiz, 1 hour onsite in-person training, always with the request to provide feedback to inform continuous improvement of the process (talk about walking the talk, eh?).
Compulsion to provide the best customer service and contribute positively to the attendees experience. Volunteers were required to wear blue ASQ branded vests (on shift) – this provided a great opportunity to identify, chat and connect with fellow volunteers.

Looking back on my WCQI conference experiences since I started attending in 2011, I realized that my reasons for attending & takeaways have shifted over time (to coincide with my Quality experience maturity).

A few years ago it was all about voraciously gobbling up Quality knowledge i.e. fundamentals and foundation such as getting to know DMAIC (phases and the appropriate tools). Nowadays, it is about how to apply & utilize the abundance of acquired knowledge. I’m especially drawn to lessons learned and project report-out sessions (project experiences such as what worked/not, conflicts & resolution, team & project management, resources allocation, dealing with buy-in, etc). The opportunity to connect with fellow Quality Practitioners is priceless!

See you in Seattle, WA for ASQ WCQI 2018 (#WCQI18). Hope to share conference with friends based on the West Coast who were unable to attend this year!

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Notification: Speaker @ 2017 Lean and Six Sigma Conference!

I received an email today, notifying me that my proposal was accepted to present at the 2017 Lean and Six Sigma Conference in Phoenix, AZ on Feb 27-28, 2016!!!!!!!! Wow!

The title of my presentation is: Selling Lean and Six Sigma (Securing Buy-In). I will start fine tuning my PowerPoint slides in September and aim to submit final version in October. Looking forward to having an interactive lessons learned session with attendees!

I am still on sabbatical (i.e. not working) but my Quality Practitioner activities are very much alive and kicking. My interests are leading to uncharted professional areas. I am getting some invaluable opportunities to stretch my knowledge, skill-sets and tool-kits. So empowering and rewarding to put my brain to use 🙂

How Things Have Changed…!

One of the ways that I decompress is by watching Brit Comedies. I grew up watching these classics Steptoe & Son, Only Fools & Horses, Dad’s Army, Are You Being Served, Only When I Laugh, Father Ted, Bless Me Father, One Foot in The Grave and so many more…

On deck is a comedy set in the 1970s. There is a scene in which blood was taken – no gloves were worn and a cotton swab was applied to the injection site afterwards. Fast forward to present day, health and safety practices involve the use of very stringent procedures & guidelines. At the very least gloves are mandatory, all the way up to the use of safety suits, safety goggles when it comes to bodily fluids and potentially infectious contagion.

TV programs reflect and are sometimes based on reality. In that moment, I was struck by how far the health prevention field had evolved.

We do, we try, we learn from, we modify-adjust-change AND repeat. 🙂

Selling Lean and Six Sigma (Securing Buy-In) — title of proposal submission

2017 Call for Proposals: Leading the Culture of Excellence Through Lean and Six Sigma

2017 Lean and Six Sigma Conference | Feb 27-28, 2017 | Phoenix, AZ

So I crafted the response below for the Lessons Learned session. Content is based on my experiences over the years as it relates to achieving organizational excellence. it was like a purge LOL (Quality Practitioners can understand what that is like). An opportunity to reflect, relate, ponder, evaluate, grow, laugh, cry, rejoice!

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” Quality Practitioners spend a lot of time within their organizations, seeking BUY-IN for the adoption, implementation and utilization of Lean & Six Sigma methodology. Despite well publicized, validated and proven benefits from Lean and Six Sigma methods, BUY-IN for adoption-utilization of Lean and Six Sigma is still elusive! Organizations of all types are still struggling to achieve missions, visions, goals, and objectives. Achieving organizational and operational excellence is dependent on taking a thoughtful, mindful approach to how organizations operate. Lean and Six Sigma methods provide this approach. As such, it is CRUCIAL for BUY-IN to exist as it forms the foundation for the use of Lean and Six Sigma.
Session will provide valuable insights, lessons learned, cautions and examples on how to secure and maintain BUY-IN within organizations. Takeaways will include:
– How to build/establish organizational relationships.
– How to demystify Lean and Six Sigma!
– How to get on the “invited” list
– Crucial component: Leadership and BUY-IN.
– How to sustain BUY-IN.
Audience participation is encouraged (share your experiences).”

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Here goes – push send and see if my proposal is accepted…

After Water

This post got me thinking about the value of exercising Quality Thinking in all undertakings. If a situation is allowed to fester (unchecked, no intervention, no counter measures, minimal to no risk assessment, etc.), the results can be dire, irreversible, catastrophic, costly, high impact, etc.

A lot of invaluable lessons can be learned from this post…

#CHANGE #ENVIRONMENTALCHANGE #DROUGHT

Longreads

Susie Cagle | Longreads | June 2015 | 21 minutes (5,160 words)

The sun was going down in East Porterville, California, diffusing gold through a thick and creamy fog, as Donna Johnson pulled into the parking lot in front of the Family Dollar.

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Since the valley started running dry, this has become Johnson’s favorite store. The responsibilities were getting overwhelming for the 70-year-old: doctors visits and scans for a shoulder she injured while lifting too-heavy cases of water; a trip to the mechanic to fix the truck door busted by an overeager film crew; a stop at the bank to deposit another generous check that’s still not enough to cover the costs of everything she gives away; a million other small tasks and expenses. But at the Family Dollar she was singularly focused, in her element.

View original post 5,065 more words

Leadership (i.e. lack of) & Quality!

Reaching out to Quality brethren on the interweb about a topic I have been pondering for years. Success of any Quality undertaking relies heavily on it…

Much is and has been written about Leadership & Quality (mostly about the lack of leadership). What does “a lack of leadership” mean? Why is this crucial factor <leadership> so elusive within organizations? How can Leadership be realized, be the norm? What factors foster Leadership development, traits, characteristics, culture? Once Leadership has been realized, can it be lost  or how can it be sustained?

Lessons Learned Abound…

Been on a year long hiatus from journaling. I’ve missed making my thoughts visible – so much in the mind one can’t easily convey thoughts, revelations, aspirations, lessons, etc. Thoughts and words juggling for release from a mind cluttered with thoughts and words. This blog will be the continuation of my Project Management Journal. The focus here would be on Quality Management moments. Precious “lessons learneds” realized through the consulting, facilitation, project leading, team mentoring, team coaching moments. It feels great to be back in the “flow” again – pray it isn’t lost again 🙂

Quality Management word associations.

Quality Management word associations.