Another opportunity to stretch Toolkit!

picToday I received notification that workshop abstract submitted for the MUSC  (Medical University of South Carolina) 2017 Lean Six Sigma Healthcare Symposium was accepted by the Symposium Abstract Review Committee!

Abstract“Interactive Spaghetti Diagram (QI Starts with Awareness)” – an educational workshop (interactive audience participation).

To think that a few weeks ago I almost deleted the call-to-action email as spam!!!

For the past year, my responses to the “calls to action” seeking proposals for conferences and events, have provided invaluable opportunities for me to learn, share, contribute and be challenged.

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Brief: Spaghetti Diagram is a Lean tool that showcases the flow of materials, information and people through a process. It helps to identify waste in movement, transportation, motion and waiting. Tool is typically used in the Define, Measure, Analyze phase of the DMAIC process.

This Workshop is an engaging, innovative, interactive way of using a visual management tool to demonstrate the NEED for AWARENESS when it comes to Quality-Process Improvement.

Awareness sets the stage for Mindfulness which leads to better team dynamics (reduced conflicts = faster more effective & sustained solutions).

15 minutes: A generic floor map is provided | Volunteers from the audience (5x) |Assigned numbers, colored markers & instructions | Flow is generated on the floor map.

15 minutes: Discussion based on the activities from above (audience participation).

15 minutes: Q&A

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A Lesson for Trainers…!

I was attending a jewelry making class today and the instructor made an interesting comment in response to an anxious question from one of the students. The scenario:

Student: sheepishly asked a clarifying question and apologized for making the instructor repeat a section of instruction.

Instructor: responded reassuringly that people take-in information differently. There are people who are ready for instructions when they are about to perform the instruction. There are people who are able to absorb instruction when given and apply it to what is being learned when they need to perform the instruction.’

3 things came to mind:

  1. I have a fantastic instructor!!! 🙂
  2. Trainees absorb information differently. It is up to me as the trainer to:
  • provide information,
  • clarify and answer any questions,
  • pay attention to ensure that all trainees are brought along during training,
  • provide training content in multiple modes that suits the various learning styles of trainees (Visual, Tactile, Verbal).
  1. Ah-Ha moment for me with regards to Quality conducting training. Trainees may ask questions about content covered during training – my response should not be that the information was already covered. It is to realize that the knowledge is now beginning to resonate and trainees will reach out for assistance or seek clarity about information they should already know and/or using. The above scenario is a great reminder to bear in mind when trainees do not seem to be using the training they have undertaken. It might be that the new knowledge is not needed yet.