#WCQI17 – Time for Replenishment!

The 2017 American Society for Quality (ASQ) World Conference on Quality and Improvement took place this week (April 29 – May 3).

#wcqi17

This is an annual opportunity for me to replenish the “Quality Kool-Aid”! This event singularly resets and re-calibrates my mindset, toolkit, outlook and joy for all things Quality.

Something new this year, I signed up to be a Site Committee Volunteer. Duties entailed 8 hours of work to include session room monitor (attendee & speaker assistance), manning an information desk. Options were given to select the sessions we were interested in. I opted for sessions selection as well as being placed where ever assistance was needed.
Back-end view provided an invaluable opportunity to glimpse the immense amount of work & resources that go into the planning & execution of a world conference. ASQ being ASQ means that top-notch effort was exercised. For instance, volunteers vetted via online customer service training & quiz, 1 hour onsite in-person training, always with the request to provide feedback to inform continuous improvement of the process (talk about walking the talk, eh?).
Compulsion to provide the best customer service and contribute positively to the attendees experience. Volunteers were required to wear blue ASQ branded vests (on shift) – this provided a great opportunity to identify, chat and connect with fellow volunteers.

Looking back on my WCQI conference experiences since I started attending in 2011, I realized that my reasons for attending & takeaways have shifted over time (to coincide with my Quality experience maturity).

A few years ago it was all about voraciously gobbling up Quality knowledge i.e. fundamentals and foundation such as getting to know DMAIC (phases and the appropriate tools). Nowadays, it is about how to apply & utilize the abundance of acquired knowledge. I’m especially drawn to lessons learned and project report-out sessions (project experiences such as what worked/not, conflicts & resolution, team & project management, resources allocation, dealing with buy-in, etc). The opportunity to connect with fellow Quality Practitioners is priceless!

See you in Seattle, WA for ASQ WCQI 2018 (#WCQI18). Hope to share conference with friends based on the West Coast who were unable to attend this year!

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ASQ ITEA Judge…?

Today I am seriously pondering a call to action email received from my ASQ Raleigh Section:

“ASQ is seeking qualified judges for the International Team Excellence Award (ITEA)

About the award: ASQ’s International Team Excellence Award is the world’s premier team recognition program—awarding achievements in improved performance in businesses
of all sizes.

So I or shouldn’t I? Would I be able to do it? Do I have what it takes? I have been thinking about this for over a week. Today is the deadline for submission, so I have to do something – yes/no!

Selling Lean and Six Sigma (Securing Buy-In) — title of proposal submission

2017 Call for Proposals: Leading the Culture of Excellence Through Lean and Six Sigma

2017 Lean and Six Sigma Conference | Feb 27-28, 2017 | Phoenix, AZ

So I crafted the response below for the Lessons Learned session. Content is based on my experiences over the years as it relates to achieving organizational excellence. it was like a purge LOL (Quality Practitioners can understand what that is like). An opportunity to reflect, relate, ponder, evaluate, grow, laugh, cry, rejoice!

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” Quality Practitioners spend a lot of time within their organizations, seeking BUY-IN for the adoption, implementation and utilization of Lean & Six Sigma methodology. Despite well publicized, validated and proven benefits from Lean and Six Sigma methods, BUY-IN for adoption-utilization of Lean and Six Sigma is still elusive! Organizations of all types are still struggling to achieve missions, visions, goals, and objectives. Achieving organizational and operational excellence is dependent on taking a thoughtful, mindful approach to how organizations operate. Lean and Six Sigma methods provide this approach. As such, it is CRUCIAL for BUY-IN to exist as it forms the foundation for the use of Lean and Six Sigma.
Session will provide valuable insights, lessons learned, cautions and examples on how to secure and maintain BUY-IN within organizations. Takeaways will include:
– How to build/establish organizational relationships.
– How to demystify Lean and Six Sigma!
– How to get on the “invited” list
– Crucial component: Leadership and BUY-IN.
– How to sustain BUY-IN.
Audience participation is encouraged (share your experiences).”

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Here goes – push send and see if my proposal is accepted…

ASQ WCQI16 – Arrived in Milwaukee, WI…!

Annual pilgrimage to the ASQ WCQI 2016. Always an opportunity for inspiration, opportunity to reset the Quality-button, meet old and new friends.

Looking forward to a great conference – I will be presenting this year (looking forward to advocating for fellow Quality Practitioners to practice self care in order to better serve our teams and organizations).