2019 conferences (speaking, judging, volunteering)…

Alas, the time has come to prep for 2019’s professional activities. Inbox held several call-to-action messages about submitting proposals for conferences, participating on judging panels, hosting workshops, continuous improvement training – coaching… The past week was spent delving into my brain-space, recalling-reliving past experiences and sorting through suitable content.

These ‘calls-to-action’ provide opportunities to contribute, learn-share lessons learned and best practices (invaluable continuous improvement channels).

I was a speaker in 2017 during the ASQ Lean and Six Sigma conference in Phoenix, AZ – session topic: “Selling Lean and Six Sigma (Securing Buy-In)”. Session was well received and this encouraged me to respond/submit a proposal for the ASQ 2019 Lean & Six Sigma conference. Submission follows (notification of proposal acceptance/not is pending…):

Focus Area: The Human Side of Lean and Six Sigma
Presentation Level: Intermediate
Presentation Audience: Manufacturing, Service/Transactional Delivery, Healthcare, Government

Learning Outcomes:

  • Process improvement cannot happen without human engagement – showcase examples of Toolkit expansion beyond LSS methodology (change management, Scrum, emotional intelligence).
  • Examples of human element aspects: tribes within organizations (Stages 1-5), personality traits (DISC, Myers-Briggs), adult learning pointers…
  • What it means to have Quality Practitioners Neutrality!

Presentation Summary: This session is coming from how a Quality Practitioner tackled the human side of LSS. To secure buy-in, the goal of the conversations Quality Practitioners have with stakeholders is to reassure them that process improvement (organizational excellence) is not personal, a witch hunt, blame game, etc. – it is about the processes and systems of how organizations run. It doesn’t take too long to see that the root causes to why LSS methodology is needed stems from human team dynamics, management-leadership engagement or lack thereof, conflicts due to resources allocation, etc.

The following become consistently clear:
– conversation to gain buy-in from stakeholders for LSS is akin to being invited into someone’s home (involves trust, safe environment, comfort = all human tendencies);
– LSS is surrounded by humans – humans work the processes, processes develop the services & products for humans;
– organizational optimization|excellence will not & does not happen without the recognition & resolution of human element issues.

With the above in mind, in order for me to be an effective Quality Practitioner, needed to expand my Toolkit beyond LSS methodology to include skills tailored to effective human engagement and ultimately achieving project goals and sustaining results.

Toolkit enhancement has included:
– change management (Prosci method): the people side of change is a crucial factor to consider and address
– social responsibility learnings led to discovering organizational tribes (Stages 1-5), the art of influencing
– human personality types (DISC, Myers-Briggs) – awareness that humans are not all the same. Caution: like all good things intent can become negative – in this instance leading to labels which can have the opposite & negative effects
– emotional intelligence: adjusting communication to audience, scanning the audience for reception (reading body language), active listening, empathy, meeting people where they are (define this)

Conclusion: Most of the time it is not personal :=) It is about maintaining neutrality so that goals can be achieved. Quality Practitioners are looked upon to resolve issues that impact multiple stakeholders with often times conflicting needs & requirements. The impact & effect of the Human Element should not be underestimated.

Presentation Description: This session is coming from how a Quality Practitioner tackled the human side of LSS. It doesn’t take too long to realize that the root causes to why LSS methodology is needed stems from human team dynamics, management-leadership engagement or lack thereof, conflicts due to resources allocation, etc. The following become consistently clear:
– conversation to gain buy-in from stakeholders for LSS is akin to being invited into someone’s home (involves trust, safe environment, comfort = all human tendencies);
– LSS is surrounded by humans – humans work the processes, processes develop the services & products for humans;
– organizational optimization|excellence will not & does not happen without the recognition & resolution of human element issues. With the above in mind, in order for me to be an effective Quality Practitioner, needed to expand my Toolkit beyond LSS methodology to include skills tailored to effective human engagement and ultimately achieving project goals and sustaining results. Toolkit enhancement has included: change management, social responsibility learnings, human personality types, emotional intelligence!

Conference Inclusion (justification): The Human Element is at the core of “why & how we do what we do”- any insight into this complex topic should be included!

Categorization: Lean and Six Sigma

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I also applied to be a preliminary judge for the ASQ ITEA 2018-2019 program. Based on the experiences from my participation in 2016 and 2017, I expect to be thoroughly challenged & grow exponentially from almost 3 days of intense training, teaming and application of ASQ ITEA standards :). Notification on application status pending…

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