Over the past year (during my sabbatical), one of the activities that has proven invaluable as it relates to continuous improvement – continuous education is speaking & presenting at events (conferences, meetings, etc.). This is funny really since I didn’t consciously pursue speaking engagements. These came about simply by responding to “call to action” requests from organization i.e. call for proposal submissions to fit event themes and focal areas. Rising up to these requests, I have relied greatly on digging deep into Lessons Learned, reflecting on past experiences (professional & personal), etc – this is not regurgitating books, articles, abstract unproven methods! One of the most over riding considerations, is the need to provide valuable, interactive, engaging content to attendees/audience i.e. would content be relevant, how can lessons be succinctly conveyed…
Here is a proposal I was working on for the 2018 ASQ Lean & Six Sigma Conference (missed the deadline):
– DRAFT – This is an overarching best practices approach
Topic: “Change Happens: Ways to Sustain Results (Best Practices)”
Introduction: Picture this just spent months on a Quality initiative – experienced all the joys, pains, lows and highs such an endeavor would entail such as: team conflict, lackluster team/leadership engagement, resource allocation issues, etc. Despite challenges efforts are triumphant as project goals are successfully achieved. One of the most crucial aspects of initiative management is ensuring that reverting to the old ways/methods doesn’t happen. How to ensure sustainability of results is achieved?
Definition of Changes: “To make the form, nature, content, future course, etc., of (something) different from what it is or from what it would be if left alone: to change one’s name; to change one’s opinion; to change the course of history, to transform or convert (usually followed by into)” – http://www.dictionary.com
Ways (mechanics, methods I’ve used in my practitioner – flesh these out 30+ slides) :
- Traditional LSS Tools & Change Enhancing Methods (Change Management):
- Control Plans, Communication Plans, Future State Implementation, Process Health Monitors (relevant KPIs, SPCs, Dashboards)
- ADKAR Method (Change Management), SOFAIR Method (Sustainability), AGILE (venture out of the boundaries of LSS tools and techniques. As Quality Practitioners, our Toolkits need to be robust holistic all encompassing – staying in one lane will hinder improvement and sustainability.
- People, People, People: People revert if there is no system in place to support change (buy-in, champion, resources, engagement, etc.).
- Involve all relevant stakeholders.
- Leadership Engagement.
- Leverage spirit of partnerships.
- Practice Self-Care,
- Culture Shift: tackle initiative from a culture shift approach versus piece meal isolated project to project “checking the box”.
- Holistic tied to Strategic Direction (mission, vision, purpose, goals, objectives).
- Embrace the use of technology, “disruptors”, innovation-mindset (examine for what they are, develop strategies for engagement then incorporate into “how we do, what we do!”.
Conclusion/Close: Change happens, change will happen, change is inevitable, change is natural & unnatural. Embracing this realities will set the foundation for achieving success, developing, implementing and maintaining results.
Note: planning to develop the above into a presentation or article!