During a team meeting some years ago, a teammate made this statement “We are working our way out of a job!”. I was at the beginning of my Quality journey so this statement was especially jarring! The teammate had 30 years of Six Sigma experience to back up this claim. My reaction of course was horror – how can this be, Quality is inherent in everything, how can the Quality professional be disposable (LOL – I can now laugh at my reaction).
Fast forward to now… Reflecting on that jarringly significant moment this is how the statement has evolved for me:
- In my freshman Quality frame of mind, this statement meant making myself indispensable to my clients – showing how valuable I can be to their organizations.
- In my junior-senior Quality phase, statement meant that it is okay to move on to other opportunities to collaborate.
Hopefully I have:
- Been successful in sharing, learning, collaborating, participating with my clients in the various initiatives geared towards excellence and achieving organization goals & objectives.
- Brought value by relieving pain-points, resolving conflicts, streamlining processes, improving the bottom line, embedded the practice of using data-based decision making, improved the customer experience.
Overall, my contributions might evolve to a more strategic advisory resource not so much in the thick of it because like raising nurturing caring of a wee-one, our teams have become self-facilitating. Brings to mind a line from the Nanny McPhee movie, “When you don’t want me you need me, when you want me you don’t need me!”. Project leading & ownership has been transferred back to the organization. Evolution could even involve relocating elsewhere so that the journey of ‘Teach a man to fish’ vs. ‘Give a man a Fish’ can begin anew :).